Terms of Service

Last Updated: July 26, 2026

These Terms of Service govern your use of the Sampson Consultants LLC website online store, products, consultations, design services, custom fabrication services, and related services.

Throughout these Terms, “Sampson Consultants,” “we,” “us,” and “our” refer to Sampson Consultants LLC. “Customer,” “you,” and “your” refer to any person who visits our website, purchases a product, requests a quote, schedules a consultation, or uses our services.

By visiting our website, submitting information, approving a design, placing an order, paying a deposit, or purchasing a service, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use the website or purchase our products or services

1. Online Store Terms

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or make a purchase.

You may not use our products, designs, website, or services for any unlawful, fraudulent, abusive, defamatory, or unauthorized purpose.

You may not attempt to:

• Interfere with the operation or security of the website

• Introduce viruses, malware, or harmful code

• Access another customer’s information

• Copy, scrape, reproduce, or misuse website content

• Use our products or services in violation of applicable law

• Submit material that infringes another person’s intellectual property rights

We reserve the right to refuse service, cancel an order, restrict website access, or terminate a customer relationship when we reasonably believe these Terms have been violated.

2. Products and Services

Sampson Consultants LLC may offer products and services including, but not limited to:

• Custom apparel

• T-shirts, hoodies, and other garments

• Mugs and tumblers

• Posters, banners, and printed products

• Custom figurines and bobbleheads

• 3D-printed products

• Custom eyewear and eyewear-related products

• Graphic design

• Logo and branding services

• Website design and development

• Search engine optimization services

• Social media and promotional design

• Business consultations

• Property consultations

• Strategy and planning sessions

• Custom construction, fabrication, displays, props, and installations

• Landscaping, exterior services, and contractor-related services

Product descriptions, photographs, illustrations, dimensions, colors, and specifications are provided for general reference.

Because many products are handmade, customized, printed, fabricated, or produced using different materials and processes, slight variations may occur. Reasonable differences in color, texture, size, finish, print placement, or construction are not necessarily considered defects.

3. Prices and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change at any time without notice. A price change will not normally affect an order that has already been fully paid and accepted.

Applicable taxes, shipping charges, delivery fees, rush fees, setup fees, design fees, installation fees, and other charges may be added during checkout or included in a written quote.

Payment must be made through an approved payment method.

An order is not confirmed until the required payment or deposit has been successfully received.

We reserve the right to correct pricing errors, typographical errors, product descriptions, or other inaccuracies. If an error affects an order you placed, we may contact you to offer the corrected terms or cancel and refund the affected order.

4. Deposits

A deposit may be required before design work, material purchasing, production, scheduling, construction, fabrication, delivery, or installation begins.

Unless otherwise stated in writing:

• Deposits reserve production time or service dates

• Deposits may be used to purchase materials

• Deposits are nonrefundable after work begins or materials are ordered

• The remaining balance must be paid according to the invoice, estimate, contract, or written agreement

• Final products may be withheld until the account is paid in full

Failure to pay the remaining balance may result in delayed production, postponed delivery, canceled scheduling, collection activity, or termination of the project.

5. Custom Orders

Custom and personalized orders are created according to customer-provided information and customer-approved specifications.

Customers are responsible for providing accurate:

• Names and spelling

• Dates

• Photographs

• Logos

• Measurements

• Sizes

• Colors

• Quantities

• Shipping information

• Design instructions

• Product specifications

We are not responsible for errors contained in information submitted or approved by the customer.

Once production begins, changes may not be possible. Requested changes may require additional design, labor, material, setup, or production fees.

Custom and made-to-order products are generally final sale.

6. Design Proofs and Customer Approval

When a design proof is provided, the customer must carefully review the entire proof before approving it.

Approval confirms that the customer accepts:

• Spelling

• Grammar

• Names and dates

• Images

• Colors

• Layout

• Placement

• Dimensions

• Product selection

• Quantities

• Overall design

Production may begin after written, electronic, text-message, email, or other documented approval.

Sampson Consultants LLC is not responsible for customer-approved errors.

Changes requested after approval may result in additional fees and production delays.

Screen colors may differ from printed or manufactured colors because of lighting, monitor settings, printing methods, materials, inks, filament, fabric, coatings, or manufacturing processes.

7. Customer-Provided Images and Intellectual Property

By submitting photographs, artwork, text, logos, trademarks, names, or other materials, you represent that:

• You own the material; or

• You have permission to use and reproduce it; and

• Our use of it will not violate another person’s rights

You are responsible for claims arising from materials you provide.

We may refuse to reproduce content that we reasonably believe is illegal, threatening, defamatory, fraudulent, hateful, obscene, infringing, unsafe, or otherwise inappropriate.

The customer agrees to defend and reimburse Sampson Consultants LLC for reasonable losses, expenses, or claims resulting from unauthorized customer-provided content, to the extent permitted by law.

8. Sampson Consultants’ Intellectual Property

Unless ownership is transferred through a separate written agreement, Sampson Consultants LLC retains ownership of:

• Original concepts

• Drafts

• Preliminary designs

• Templates

• Mockups

• Production files

• Working files

• Editable source files

• Website layouts

• Processes

• Methods

• Custom graphics

• Unused concepts

• Marketing materials

Payment for a finished product does not automatically include ownership of editable source files, templates, production files, design systems, or unused concepts.

A customer receives the right to use the completed deliverable for the agreed purpose after full payment has been received.

Resale, redistribution, duplication, editing, sublicensing, or commercial use beyond the agreed purpose may require written permission and additional licensing fees.

9. Portfolio and Promotional Use

Unless the customer requests confidentiality in writing before production begins, Sampson Consultants LLC may photograph, display, or reference completed work for:

• Our website

• Social media

• Advertising

• Portfolios

• Samples

• Proposals

• Demonstrations

• Promotional materials

We will not intentionally disclose confidential customer information that is not necessary to display the work.

10. Website Design and Digital Services

Website, branding, SEO, graphic design, and digital service results depend partly on customer cooperation, third-party platforms, market competition, search-engine changes, hosting services, domain providers, and other factors outside our control.

We do not guarantee:

• Specific search-engine rankings

• A specific number of website visitors

• Sales, revenue, leads, or conversions

• Social media growth

• Approval by third-party platforms

• Uninterrupted website operation

• Permanent compatibility with future software updates

• Any particular business or financial result

Customers are responsible for reviewing website content, testing links, confirming contact information, and approving the completed project before launch.

Unless otherwise stated, third-party expenses such as domains, hosting, Shopify subscriptions, application fees, themes, plugins, advertising, stock images, and software subscriptions are the customer’s responsibility.

11. Consultation Services

Consultations provide professional observations, recommendations, planning assistance, creative input, or general guidance based on the information available at the time.

Consultation fees reserve our time and are generally nonrefundable once the appointment begins or the scheduled cancellation period has passed.

Consultations do not guarantee a specific financial, legal, construction, marketing, business, property, or personal outcome.

Unless expressly agreed in writing, consultations do not create an attorney-client, accountant-client, financial-adviser, therapist-client, engineer-client, or architect-client relationship.

Customers remain responsible for their final decisions and should obtain licensed professional advice when required.

12. Appointments and Cancellations

Customers should provide reasonable notice when rescheduling or canceling an appointment.

Unless another policy is provided at booking:

• Appointments canceled at least 24 hours in advance may be rescheduled

• Late cancellations may result in the loss of the consultation fee or deposit

• Missed appointments may be treated as completed appointments

• Repeated cancellations may require full prepayment before another appointment is scheduled

Late arrival may reduce the available appointment time without reducing the fee.

13. Quotes and Estimates

Quotes and estimates are based on the information available when they are prepared.

Unless otherwise stated, quotes may expire after 30 days.

Additional charges may apply when:

• The scope of work changes

• Measurements or site conditions differ from the original information

• Additional materials are required

• The customer requests additional revisions

• Hidden damage or conditions are discovered

• Third-party prices increase

• Additional labor, delivery, equipment, permits, or disposal is required

Any substantial change should be communicated to the customer before the additional work proceeds whenever reasonably possible.

14. Construction, Property, and On-Site Services

Customers requesting property, landscaping, fabrication, installation, tree, land-clearing, exterior, or construction-related services must provide safe and reasonable access to the property.

The customer is responsible for identifying or disclosing known:

• Underground utilities

• Irrigation systems

• Septic systems

• Property boundaries

• Easements

• HOA restrictions

• Permit requirements

• Hidden wiring or plumbing

• Hazardous materials

• Structural concerns

• Animals or other site hazards

Work schedules may change because of weather, unsafe site conditions, equipment issues, material availability, permit delays, utility conflicts, emergencies, or other conditions outside our reasonable control.

Unless included in writing, permits, engineering, surveys, utility marking, HOA approvals, inspections, specialty testing, and professional certifications are not included in the quoted price.

15. Production and Completion Times

Production, processing, construction, fabrication, and shipping times are estimates and are not guaranteed unless expressly stated in a signed written agreement.

Completion may be delayed by:

• Material availability

• Equipment failure

• Weather

• Carrier delays

• Supplier delays

• Customer approval delays

• Customer-requested changes

• Payment delays

• Emergencies

• Events outside our reasonable control

We will make reasonable efforts to communicate significant delays.

16. Shipping and Delivery

Customers must provide a complete and accurate shipping address.

We are not responsible for delays, losses, or additional expenses caused by an incorrect or incomplete address submitted by the customer.

Shipping estimates begin after production is complete and do not include production time.

Once an order is transferred to a shipping carrier, delivery timing is generally controlled by that carrier.

Risk of loss may transfer to the customer when the package is delivered to the address provided, except where applicable law states otherwise.

Customers should promptly inspect delivered packages and report visible damage.

17. Lost, Stolen, and Delayed Packages

Sampson Consultants LLC is not responsible for packages marked as delivered by the carrier that are later reported missing or stolen.

Customers should:

• Confirm the delivery address

• Check with household members

• Check nearby delivery locations

• Contact the carrier

• File a carrier claim when appropriate

We may assist with available documentation, but we cannot guarantee that a carrier claim will be approved.

Carrier delays alone do not automatically qualify an order for a refund.

18. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our separate Return & Refund Policy, which is incorporated into these Terms.

Custom products, personalized products, design work, consultations, deposits, setup fees, digital products, completed labor, and made-to-order items are generally nonrefundable once work begins.

Nothing in these Terms eliminates any consumer right that cannot legally be waived.

19. Order Refusal and Cancellation

We reserve the right to refuse or cancel an order when:

• Payment cannot be verified

• Fraud is suspected

• The requested content may violate another person’s rights

• The product is unavailable

• An incorrect price was displayed

• The order cannot be completed safely or lawfully

• The customer violates these Terms

• The customer engages in threatening, abusive, discriminatory, or harassing conduct

When we cancel an order before work begins, eligible payments will generally be refunded.

Amounts covering completed work, purchased materials, design labor, setup, or other incurred costs may be deducted where permitted and previously disclosed.

20. Prohibited Conduct

You may not use our website, products, communications, or services to:

• Violate any law

• Commit fraud

• Harass or threaten another person

• Infringe intellectual property rights

• Transmit malicious software

• Collect information about other users without permission

• Submit false information

• Impersonate another person

• Interfere with website security

• Make unauthorized commercial use of our content

• Initiate a knowingly false chargeback or payment dispute

21. Third-Party Services

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, social media platforms, hosting companies, applications, and other service providers.

We do not control every third-party service and are not responsible for its availability, policies, content, security, performance, or actions.

Your use of a third-party service may be governed by that provider’s separate terms and privacy policy.

22. Optional Tools and Links

We may provide access to tools, resources, products, or links operated by third parties.

These are provided for convenience and may be offered without warranties or endorsements.

Customers should review third-party terms before entering information, making payments, downloading software, or purchasing products through an external service.

23. Accuracy of Information

We make reasonable efforts to keep website information accurate and current.

However, website content may occasionally contain:

• Typographical errors

• Incorrect prices

• Outdated descriptions

• Availability errors

• Product image differences

• Shipping calculation errors

• Other omissions or inaccuracies

We may correct errors, update information, or cancel affected orders when reasonably necessary.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, and services are provided on an “as available” basis, except for any express written warranty provided with a specific product or service.

We do not guarantee that:

• The website will always be uninterrupted or error-free

• Every product will appear exactly as shown on a screen

• Digital services will produce a particular result

• Third-party services will remain available

• Every defect or interruption can be immediately corrected

These limitations do not exclude warranties or rights that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by law, Sampson Consultants LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.

This may include loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings.

When liability cannot legally be excluded, our total liability related to a particular order or service will generally not exceed the amount the customer paid to Sampson Consultants LLC for the product or service giving rise to the claim.

This limitation does not apply where prohibited by law or where liability cannot legally be limited.

26. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Sampson Consultants LLC and its owners, employees, contractors, representatives, and service providers from third-party claims arising from:

• Your violation of these Terms

• Your unlawful use of the website or services

• Materials or instructions you submit

• Your infringement of another person’s rights

• Your misuse or unauthorized resale of a product

• False or misleading information you provide

27. Chargebacks and Payment Disputes

Customers agree to contact Sampson Consultants LLC and provide a reasonable opportunity to resolve an order concern before initiating a chargeback, except when immediate action is reasonably necessary to protect the customer’s account.

We may respond to payment disputes using:

• Invoices

• Contracts

• Customer communications

• Design approvals

• Tracking records

• Delivery confirmation

• Photographs

• Work records

• Proof of materials purchased

• Proof of completed services

Knowingly filing a false chargeback does not cancel an underlying payment obligation.

28. Privacy

Personal information submitted through the website is handled according to our Privacy Policy.

By using the website, you acknowledge that information may be processed by third-party providers needed to operate the store, process payments, communicate with customers, prevent fraud, and fulfill orders.

29. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any dispute will be handled in a court with proper jurisdiction in North Carolina, unless applicable law requires a different location or the parties agree to another resolution process in writing.

30. Informal Dispute Resolution

Before filing a legal claim, both parties agree to make a reasonable good-faith effort to resolve the dispute through direct written communication.

A customer should provide:

• Their name

• Order or invoice number

• A description of the concern

• Supporting photographs or documents

• The requested resolution

This section does not prevent either party from seeking urgent legal relief when necessary.

31. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the greatest extent permitted or removed if necessary.

The remaining provisions will continue in effect.

32. Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when provided in writing by an authorized representative of Sampson Consultants LLC.

33. Entire Agreement

These Terms, together with applicable invoices, contracts, approved quotes, product descriptions, the Return & Refund Policy, Privacy Policy, Shipping Policy, and other posted policies, form the agreement between the customer and Sampson Consultants LLC.

A signed project contract or written service agreement will control if it contains terms that specifically differ from these general Terms of Service.

34. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, operations, technology, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes apply after publication unless otherwise required by law.

35. Contact Information

Questions regarding these Terms of Service may be submitted to:

Sampson Consultants LLC
Website: shop.sampsonconsultants.net
Email: rs@sampsonconsultants.net
Business Address: 350 George W. Liles PKWY NW STE. 160 #1032 Concord, NC 28027

Please include your name, order number when applicable, and a clear description of your question or concern.

Replace the bracketed email and mailing-address fields before publishing this in Shopify Admin → Settings → Policies → Terms of Service.