Refund policy

Return & Refund Policy

Thank you for shopping with Sampson Consultants LLC. Because many of our products are custom-made, personalized, printed, or created specifically for each customer, please review this policy before placing your order

Custom and Personalized Products

All custom, personalized, made-to-order, graphic design, 3D-printed, eyewear, figurine, apparel, tumbler, mug, poster, and specialty products are considered final sale once production has started

Custom products cannot be returned, exchanged, or refunded because they are created according to the customer’s selected design, wording, image, size, color, or specifications.

Customers are responsible for reviewing and approving all names, spelling, dates, photographs, sizes, colors, and design details before production begins.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production or design work has not started.

Once design, printing, production, ordering of materials, or customization has begun, the order cannot be canceled or refunded.

Design fees, consultation fees, deposits, rush fees, and setup fees are nonrefundable once work has started.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

Arrived damaged
Has a manufacturing defect
Contains an item different from what you ordered
Contains an error made by Sampson Consultants LLC

Please provide:

Your name and order number
Clear photographs of the item
Photographs of the packaging
A description of the problem

After reviewing the claim, we may offer a replacement, repair, store credit, or refund when appropriate.

Do not discard the item or packaging until the claim has been reviewed.

Customer-Provided Information

Sampson Consultants LLC is not responsible for errors that were included in information submitted or approved by the customer, including incorrect spelling, dates, names, sizes, colors, measurements, addresses, photographs, logos, or design instructions.

Colors may appear slightly different depending on the customer’s screen, printing method, material, lighting, or production process. Minor color variations are not considered defects.

Non-Custom Products

Unused and non-custom products may be eligible for return within 14 days of delivery.

To qualify, the item must be:

Unused and unworn
Unwashed
In its original condition
In its original packaging
Accompanied by proof of purchase

The customer must contact us and receive return approval before sending anything back. Items returned without prior authorization may not be accepted.

Nonreturnable Items

The following items are not eligible for return or refund:

Custom or personalized products
Made-to-order merchandise
Graphic design services
Consultation services
Digital products or downloadable files
Deposits and setup fees
Gift cards
Clearance or final-sale items
Worn, washed, used, altered, or damaged products
Items returned after the approved return period

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by an error made by Sampson Consultants LLC or the product arrived damaged or defective.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Sampson Consultants LLC is not responsible for returned packages that are lost, damaged, or not delivered.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank, credit card company, or payment provider.

Shipping charges, rush fees, consultation fees, design fees, deposits, and completed labor are not refundable unless otherwise required by law.

Exchanges

Because inventory and custom specifications vary, direct exchanges are not guaranteed.

When an exchange is approved, the customer may be required to return the original item before a replacement is issued.

Custom-sized or personalized items cannot be exchanged due to incorrect sizing or customer-selected specifications.

Lost, Stolen, or Delayed Packages

Sampson Consultants LLC is not responsible for packages marked as delivered by the shipping carrier that are later reported missing or stolen.

Customers should verify the shipping address before submitting an order. Additional shipping charges may apply when an order must be resent because an incorrect or incomplete address was provided.

Carrier delays are outside our control and do not automatically qualify an order for cancellation or refund.

Chargebacks and Payment Disputes

Customers agree to contact Sampson Consultants LLC first and allow a reasonable opportunity to resolve any concern before initiating a chargeback or payment dispute.

Fraudulent or unauthorized chargebacks may be challenged using order records, customer approvals, tracking information, design communications, and proof of completed work.