Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with Sampson Consultants LLC. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when delays, damage, loss, or address problems occur.

Order Processing

Orders are processed after payment has been received and confirmed.

Processing time is separate from shipping time. Processing may include:

• Reviewing the order

• Preparing artwork

• Obtaining customer approval

• Ordering materials

• Printing

• Customizing

• Manufacturing

• 3D printing

• Packaging

• Quality inspection

Ready-to-ship products may be processed faster than custom, personalized, made-to-order, handcrafted, or specialty products.

Estimated processing times may be provided on the product page, invoice, written quote, order confirmation, or through direct communication with the customer.

Custom and Made-to-Order Products

Many Sampson Consultants LLC products are created specifically for each customer.

Custom orders may include:

• Personalized apparel

• T-shirts and hoodies

• Mugs and tumblers

• Posters and banners

• Custom figurines and bobbleheads

• 3D-printed products

• Custom eyewear

• Graphic design products

• Specialty fabrication

• Handmade displays and decorative items

Production does not begin until all required information, payments, deposits, photographs, measurements, design instructions, and approvals have been received.

A delay in customer approval or missing information will delay the estimated completion and shipping date.

Estimated Shipping Times

Shipping times begin after production and order processing are complete.

Estimated carrier delivery times are not guaranteed. Delivery speed depends on:

• The shipping destination

• The shipping method selected

• Carrier operations

• Weather conditions

• Holidays

• Package size and weight

• Service interruptions

• Other circumstances outside our control

Customers will receive tracking information when tracking is available.

Shipping Rates

Shipping charges are calculated based on factors such as:

• Package dimensions

• Package weight

• Shipping destination

• Selected carrier

• Selected delivery speed

• Insurance requirements

• Signature confirmation

• Special packaging

• Oversized-item handling

Shipping charges may be displayed during checkout or included in a separate invoice or written quote.

Some oversized, fragile, custom-built, or specialty products may require a separately calculated shipping or delivery fee.

Oversized and Specialty Items

Large products, custom builds, displays, props, furniture, installations, and other oversized items may not qualify for standard parcel shipping.

These products may require:

• Freight shipping

• Local delivery

• Customer pickup

• Special packaging

• Crating

• Lift-gate service

• Scheduled delivery

• Professional installation

The customer may be contacted before production or shipping to confirm delivery arrangements and additional charges.

Freight carriers may require the customer to be present at delivery.

Local Delivery

Local delivery may be available for qualifying orders in the Charlotte, North Carolina area.

Delivery availability, pricing, scheduling, and service area will be confirmed before the order is finalized.

The customer is responsible for providing:

• An accurate delivery address

• A safe delivery location

• Access to the property

• Any gate or entry instructions

• A person authorized to receive the order when required

Additional charges may apply for stairs, difficult access, extended waiting time, redelivery, assembly, installation, or movement beyond the agreed delivery location.

Customer Pickup

Customer pickup may be available for certain products by appointment.

Customers should not arrive for pickup until they have received confirmation that the order is complete and ready.

Orders must be picked up during the agreed appointment window.

The person receiving the order may be required to provide identification, an order number, or written authorization.

Sampson Consultants LLC is not responsible for damage that occurs after a pickup order has been transferred to the customer.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing an order, customers should verify:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Telephone number

• Email address

Sampson Consultants LLC is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address submitted by the customer.

If an order is returned because of an address error, the customer may be responsible for additional shipping and handling charges before the order is resent.

Address Changes

Address changes must be requested as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production, been packaged, or been transferred to the shipping carrier.

For customer protection, we may require identity or payment verification before approving an address change.

Tracking Information

When available, tracking information will be sent to the email address or telephone number associated with the order.

Tracking updates are controlled by the shipping carrier and may not appear immediately after a label is created.

A shipping-label notification does not always mean that the package has already been collected by the carrier. It may mean the order has been packaged and prepared for carrier pickup.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is generally outside the control of Sampson Consultants LLC.

Carrier delays may occur because of:

• Severe weather

• Natural disasters

• Holidays

• High shipping volume

• Transportation interruptions

• Labor shortages

• Incorrect routing

• Security inspections

• Service disruptions

• Other carrier-related events

Carrier delays do not automatically qualify an order for cancellation, replacement, or refund.

Delayed Orders

Customers should review their tracking information before contacting us about a delayed order.

When tracking has not updated for an extended period, we may assist the customer in contacting the carrier or filing a carrier inquiry.

We cannot guarantee the carrier’s response time or the outcome of a carrier investigation.

Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Check the delivery location

• Check porches, side doors, garages, mailrooms, and parcel lockers

• Ask household members

• Ask neighbors

• Contact the building manager

• Contact the shipping carrier

• Allow additional time in case the package was scanned early

Sampson Consultants LLC is not responsible for packages that are confirmed as delivered by the carrier and are later reported missing, stolen, misplaced, or removed from the delivery location.

Lost Packages

A package may be considered lost only after the shipping carrier has completed its investigation or officially confirmed that the package cannot be located.

When appropriate, Sampson Consultants LLC may assist with a carrier claim.

The customer must provide any requested information, including:

• Order number

• Tracking number

• Delivery address

• Written statement

• Photographs

• Carrier claim information

• Police report when theft is suspected

Replacement or refund eligibility will depend on the circumstances, available insurance, carrier findings, and our Return & Refund Policy.

Damaged Packages

Customers should inspect packages immediately upon delivery.

Visible shipping damage should be photographed before the package is opened whenever possible.

Damage claims must be reported to Sampson Consultants LLC within 3 calendar days of delivery.

The customer should provide:

• Their full name

• Order number

• Photographs of the shipping box

• Photographs of the shipping label

• Photographs of the packaging materials

• Photographs of the damaged item

• A description of the damage

Customers should keep the product, box, and packaging until the claim has been reviewed.

Discarding the packaging may affect the ability to file a carrier claim.

After reviewing the claim, Sampson Consultants LLC may provide a repair, replacement, store credit, carrier claim assistance, or refund when appropriate.

Incorrect or Missing Items

Customers should contact us within 3 calendar days of delivery if an order contains an incorrect item or is missing an item.

Please provide the order number, photographs of the delivered contents, and a description of the issue.

We will review the order records and determine the appropriate resolution.

Returned-to-Sender Packages

Packages may be returned to us because of:

• An incorrect address

• An incomplete address

• An unclaimed package

• A refused delivery

• Failed delivery attempts

• An expired pickup period

• Carrier access problems

If a package is returned because of customer-provided information or failure to receive the package, the customer may be required to pay additional shipping and handling fees before it is resent.

Custom, personalized, and made-to-order products will not automatically be refunded when returned to sender.

Refused Deliveries

Customers who refuse delivery without prior written authorization may remain responsible for:

• Original shipping charges

• Return shipping charges

• Handling fees

• Custom production costs

• Materials

• Completed labor

• Redelivery charges

Refusing a package does not automatically cancel the order or qualify it for a refund.

International Shipping

International shipping may be available for selected products.

International customers are responsible for applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Tariffs

• Government charges

• Local delivery fees

These charges are not included in the product price or standard shipping fee unless specifically stated.

Customs processing may cause delays outside our control.

Customers are responsible for confirming that the ordered product can legally be imported into their country.

Sampson Consultants LLC is not responsible for international orders delayed, rejected, confiscated, or returned by customs or other government authorities.

Shipping Restrictions

We reserve the right to decline shipment to locations where delivery is unavailable, restricted, unsafe, excessively expensive, or prohibited.

Certain products may have shipping restrictions because of their size, material, fragility, customization, or carrier requirements.

Separate Shipments

Orders containing multiple products may be shipped in separate packages.

Customers may receive more than one tracking number and packages may arrive on different dates.

Separate shipments do not necessarily mean that an item is missing.

Combined Orders

Multiple orders are not automatically combined.

Customers should contact us before shipment if they want separate orders shipped together.

Combining orders may not always be possible after production or packaging has begun.

Rush Orders

Rush production or expedited shipping may be available for an additional fee.

Rush fees apply to prioritized production and do not guarantee that a shipping carrier will deliver by a specific date unless a guaranteed carrier service has been purchased.

Customer approval delays, address errors, weather, or carrier disruptions may affect rush delivery.

Rush fees are generally nonrefundable once priority work has begun.

Delivery Dates

Any delivery date provided by Sampson Consultants LLC is an estimate unless a written agreement expressly states otherwise.

Customers placing orders for birthdays, holidays, events, graduations, business openings, or other deadlines should order early.

We are not responsible for losses caused by a package arriving after a customer’s preferred event date when the order was shipped within the stated or reasonably estimated timeframe.

Order Changes and Shipping Delays

Changes requested after an order is placed may delay production and shipping.

Changes may also require additional fees for:

• Redesign

• New materials

• Reprinting

• Repackaging

• Address correction

• Shipping upgrades

• Additional labor

A revised shipping estimate may be provided after the requested change is reviewed.

Force Majeure

Sampson Consultants LLC is not responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Fires

• Floods

• Power outages

• Equipment failures

• Government actions

• Public emergencies

• Carrier disruptions

• Labor disputes

• Supply shortages

• Transportation interruptions

We will make reasonable efforts to complete and deliver affected orders when operations resume.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the separate Return & Refund Policy.

Shipping charges are generally nonrefundable unless an order was shipped incorrectly because of an error made by Sampson Consultants LLC.

Customers are responsible for approved return-shipping costs unless otherwise stated.

Contact Information

For shipping questions, contact:

Sampson Consultants LLC
Website: shop.sampsonconsultants.net
Email: rs.sampsonconsultants.net
Telephone: 980-216-8726

Please include your name, order number, tracking number, and a brief description of the issue.