Shipping Policy

Thank you for shopping with Sampson Consultants LLC. Many of our products are custom-designed, personalized, or made to order. Please review our shipping policy before completing your purchase.

Processing Times

Standard in-stock products are generally processed within 2–4 business days.

Custom and personalized products typically require 5–10 business days for design, production, and preparation before shipping. Larger, highly detailed, or bulk orders may require additional production time.

Processing time begins after:

Full payment has been received
All personalization details have been submitted
The customer has approved the final design, when approval is required

Business days do not include weekends or federal holidays.

Shipping Times

Estimated delivery times begin after the order has been completed and transferred to the shipping carrier.

Typical estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Local Delivery or Pickup: By scheduled arrangement
Bulk or Oversized Orders: Delivery time will be provided with the order quote

Delivery dates are estimates and are not guaranteed. Shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside our control are not the responsibility of Sampson Consultants LLC.

Shipping Rates

Shipping charges are calculated at checkout based on the product, package size, weight, destination, and selected shipping method.

Certain oversized products, framed posters, bulk orders, 3D products, and specialty items may require a separate shipping or delivery quote.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email or text message containing the tracking number.

Please allow up to 48 hours for the carrier's tracking system to update.

Local Pickup

Local pickup may be available for qualifying orders. Customers must wait until they receive confirmation that their order is ready before arriving.

Pickup appointments must be scheduled in advance. Orders that are not picked up within 14 days of the ready notification may be subject to storage fees or cancellation without refund.

Local Delivery

Local delivery may be available within selected service areas for an additional fee. Delivery availability and pricing depend on the order size, location, and scheduling requirements.

Someone must be available to receive the order unless another arrangement has been approved in writing.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address correction is needed. Once an order has shipped, we may not be able to update the delivery address.

Customers may be responsible for additional shipping fees if an order is returned because of an incorrect, incomplete, or undeliverable address.

Lost, Stolen, or Delayed Packages

Sampson Consultants LLC is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

Customers should first contact the carrier using the tracking number. We will provide reasonable assistance with locating the shipment or submitting a carrier claim when appropriate.

Shipping insurance may be recommended or required for high-value, custom, bulk, or fragile orders.

Damaged Orders

Please inspect your package immediately after delivery.

Damage must be reported within 48 hours of delivery. Please provide:

Your order number
Clear photographs of the damaged product
Photographs of the shipping box and packaging
A description of the damage

Do not discard the product or packaging until the claim has been reviewed. Approved claims may result in a replacement, repair, store credit, or refund, depending on the circumstances.

Custom and Personalized Products

Because custom products are created specifically for the customer, production and shipping times may vary.

Custom orders cannot be rushed unless rush service has been approved and paid for in advance. Delays caused by missing information, customer-requested revisions, or delayed design approval will extend the estimated completion and shipping date.

Multiple-Item Orders

Products in the same order may be shipped separately depending on availability, production requirements, package size, or fulfillment location.

Customers will receive separate tracking information when applicable

International Shipping

International shipping may be available for selected products. Customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

International delivery times may vary, and customs delays are outside our control.